Returns & Exchanges

At Orient Cup, we want you to be completely satisfied with your premium home and drinkware purchases. If your item isn't the perfect fit for your home, we offer a hassle-free 30-day return window for all unused products in their original packaging.

1

Initiate Your Request

Log into your account or use our guest portal to submit a return request with your order number and the reason for the return.

2

Prepare the Package

Carefully pack the items in their original box with all protective padding to ensure the delicate home goods arrive back to us safely.

3

Ship It Back

Print the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the items, we will process your refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing